If you are contacting us about an order you placed: We want to answer your questions quickly and provide you with prompt service. To help us do this, it is important that you enter your telephone number and order number below.
Contact Us
Customer Service
To send us a message, use the form below.
Phone Hours:
Monday–Thursday : 7am–5pm Pacific
Friday : 9am–5pm Pacific
Closed Saturday, Sunday
For sales or product information, call: (415) 503-9314.
Check the status of an existing order here.
For inquiries about an order you have placed, but have not yet received, call: (510) 253-2560, option 2.
For problems with an order you have already received call: (415) 503-9314.
FoamOrder Factory
Company Headquarters
3455 Collins Ave
Richmond CA 94806 Map
(415) 503-9314
Hours:
Monday–Friday: 9am–5:30pm
Closed Saturday, Sunday
This is not a retail location. Contact our phone sales team if you would like help placing an order. Orders can be placed online or by phone to be picked up at the Richmond warehouse.
Need Help?
We offer live chat, and the ability to set up a personal design/measuring appointment at a time that works for you!
HAVE A QUESTION ABOUT AN EXISTING ORDER? - CLICK HERE